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Privacy Policy

Privacy Policy

This Privacy Policy explains how ExploreLocal handles personal data in connection with its website, booking requests, and guided culinary and market tour services in Taiwan.

Terms of Service Contact
Policy guidance

This section introduces how personal information, user rights, and support pathways are addressed in the document below.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact
01 · Purpose

How We Use Data

We use personal data to respond to inquiries, manage reservations, confirm dates and group details, collect dietary information, coordinate meeting points, process payments, deliver guided tasting experiences, maintain records, support website security, improve service quality, and meet legal or accounting obligations. We may also use limited data to handle customer support, resolve disputes, and communicate important updates about a booking or policy.

Processing is limited to operational needs, customer communication, and compliance.
02 · Sharing

Service Providers and Partners

We may share personal data with payment processors, website hosting and technical support providers, communication tools, and other operational partners that help us manage bookings and service delivery. Where a tasting or venue-related arrangement requires coordination, limited information may be shared with relevant third parties for scheduling and confirmation purposes. These parties are expected to use the data only for the services they provide to us.

Service providers receive only the information needed to perform their functions.
03 · Legal basis

Legal Disclosures

We may disclose personal data when required to comply with law, lawful process, tax or accounting obligations, or a valid request from a public authority. We may also share information where disclosure is necessary to protect our rights, investigate misuse, or support the administration of our services.

Disclosure to public authorities is limited to lawful requests and compliance duties.

Data handling overview

How information is collected and how cookies are managed

01 · Collection

Data We Collect

We may collect identification details, contact information, booking and payment records, dietary preferences, group size, meeting-point details, communication content, and limited technical data such as device and usage information. Where needed for a tour request, we may also process information you choose to provide about accessibility needs or other preferences relevant to route planning.

The categories collected depend on booking, inquiry, and tour participation activities.
02 · Sources

How We Collect Data

We receive personal data directly from you when you submit a request, make a reservation, communicate with us, or provide dietary or tour preferences. We also collect certain data automatically through website use, such as basic technical logs and cookie-related information, and may receive limited booking-related information from payment or service providers involved in completing your request.

Information is gathered from direct submissions and from routine website and booking interactions.
03 · Cookies

Cookie Types

Our website may use essential cookies to support core functions, preference cookies to remember selected settings, and limited analytics cookies to understand site performance and usage patterns. Cookie data is used in a way that is consistent with the purposes described in this policy and is not used to identify you unless combined with information you provide to us.

We use only standard cookie categories needed for operation, analytics, and preference handling.
04 · Controls

Cookie Controls

You may manage cookies through your browser settings and, where available, through on-site preference tools. If you disable some cookies, parts of the website may not function as intended, and we may still use cookies that are necessary for security, session handling, or basic site operation.

Browser settings and device controls can be used to limit non-essential cookies.

Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to some uses where the law provides that right. If a request cannot be fully granted, we will explain the reason where appropriate.

Available rights may vary depending on the nature of the data and applicable law.

To make a privacy request, provide enough information for us to identify the relevant record and understand the scope of the request. We may ask for additional details to verify identity or to clarify the request before responding. If another person submits a request on your behalf, we may require proof of authority.

We may need information to verify identity before acting on a request.

We retain personal data for the period needed to manage inquiries, bookings, payments, service delivery, accounting, dispute handling, and legal compliance. When data is no longer required, we delete it or de-identify it where appropriate, subject to any retention obligations that apply under law or to legitimate business records.

We keep data only for as long as needed for the stated purpose or legal recordkeeping.

We may update this Privacy Policy from time to time to reflect changes in our services, processing practices, or legal requirements. The revised version will apply once posted on the website, and we may provide additional notice where a change is material.

We review this policy when our practices or legal obligations change.

Contact Information

Privacy email
[email protected]
Privacy phone
+886 911 210 106
Mailing address
217, Zhongzheng Road Section 1, Puxin Township, Changhua County 513011
Privacy contact
Use the contact details below for questions about this policy or the handling of personal data.
Contact Page